Report a problem

Tell us what went wrong

Fill this in once and you will get a case number and a private link straight away. No account, no password.

Your name Email

We send your case link here.

What happened? Photos, video or documents optional, but they help a lot

Anything up to 50 MB each. A photo of the fault and one of the carton label answers most of our questions before we ask them.

Add order details optional — product code, invoice, phone

Company

Phone

Product code

How many affected

Product name

Invoice or order no.

What kind of problem

You can add more once it is lodged.

Open the link from our email, or enter your case number and code. Both are in that email.

Case number

Code

✓

Your case number is

and your code is

We have emailed both to you, with a link that opens your case directly. Keep the email — it is how you check progress, add photos and reply.